FAQ

Our products are formulated for a variety of skin types including dry, oily, combination, sensitive, and acne-prone skin. Each product page includes details on which skin type it’s best suited for.

Yes, many of our products are dermatologist-tested. Please check the individual product descriptions for details.

Absolutely. We are committed to ethical skincare. All of our products are 100% cruelty-free, and most are vegan. Vegan status is clearly labeled on each product page.

No. Our formulas are free from parabens, sulfates, and harsh synthetic fragrances. We believe in clean, effective skincare.

Store products in a cool, dry place away from direct sunlight. Some active ingredients (like vitamin C or retinol) may last longer if stored in a fridge.

We currently only ship within the United States. Please see our Shipping Policy for more details.

Domestic orders typically arrive within 3–7 business days.

Once your order is shipped, you’ll receive a tracking number via email. You can also log into your account to view order status.

Say hello to flawless, long-lasting foundation that comes in 7 melt-into-your-skin shades. This lightweight, innovative formula creates a smooth, natural matte finish that won’t settle into lines. It’s the perfect fit for your skin. 1 fl. oz.

We accept returns within 30 days of delivery on unopened or gently used products. Please visit our Returns & Refunds page to initiate a return.

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We currently do not offer direct exchanges. If you’d like a different product, please return the original and place a new order.

Start with the basics: cleanser, moisturizer, and sunscreen. From there, you can add targeted treatments like serums, toners, or exfoliants based on your skin’s needs.

Many of our products are formulated with sensitive skin in mind. Look for the “sensitive skin” label on each product, and always patch-test new products first.

Results vary by product and skin type, but most users begin to see noticeable changes within 4–6 weeks of consistent use.

No account is required, but creating one allows you to track orders, save your preferences, and access special offers.

We accept all major credit/debit cards, PayPal, Apple Pay, and Google Pay.

You can reach us at contact@chezhianstore.com or through our Contact Us page. We aim to respond within 24–48 hours.